BTPremium Whole Home Wi-Fi, Bundle Pack of 4 Discs (Trio + 1 Additional), Mesh Wi-Fi For Seamless, Speedy (AX3700) Connection, Wi-Fi Everywhere in Larger Homes, App Control And 3 Year Warranty

I was a bit nervous about buying these discs are seeing a lot of negative reviews. However, BT released a firmware update on 20/4/20 that has dealt with most of the issues & they are also promising an exciting roadmap.BT Wholehome Premium is superb value offering Triband with the latest 802.11ax superfast wifi (currently used for backhaul between discs). There are also, a number of other improvements over the standard BT Wholehome discs, including two RJ45 ethernet connections and a detachable stand that can be used for table and wall mounting.I've now installed the discs, updated the firmware and connected all my devices (Smart TVs, lots of Teckin smartplugs, Ring cameras, Sonos speakers, several Amazon Echos, Firesticks, iPads, iPhones, Android phones, laptops, games consoles etc).The basic installation was very easy. I did have an issue with the firmware update, which left the discs "blinking in update mode" for several hours, although I could still use the Wifi while this was happening. I used the BT Community for advice and they told me to power off and back on. This solved the problem. I also had a slight issue with Netflix support on my Smart TVs - there was a connection error to Netflix Server 1, but this has now resolved itself & working perfectly.It's so nice having super fast wifi access across the whole house with just one Network ID. No "not spots", no weak signal areas and seemless connection to the best disc as I move from one room to another. And having the 802.11ax standard should future proof me for the newer products that support this standard.My only real issue was that I couldn't turn off the 5GHz access (or name the 2.4GHz & 5GHz networks separately). I have a large number of Teckin smart plugs around the house. I use these to switch on sidelights using Alexa. Unfortunately, the smart plugs only work on 2.4GHz. There is a phone app to set the smart plugs up, but your phone has to be on the same 2.4GHz network. My phone kept defaulting to 5GHz, so I couldn't configure the smartplugs. I solved the issue, by switching off the Wholehome network and configuring the 2.4GHz channel on my BT Smarthub Router with the same name and password as my Wholehome network. I could then configure all the smartplugs using the 2.4GHz access point. I then disabled the 2.4GHz accesspoint (I could have just renamed it) on my BT Smarthub and turned on the Wholehome Network. Voila - all the Smartplugs are now connected to my Wholehome Network. Alternatively, I could have just changed the Wholehome Network name and passwords the same as my existing setup, but I wanted to change them into something meaningful for me.With a large network and a largish house, it was never going to be easy upgrading my wifi. But the experience with the BT Wholehome Premium has been very good and the result is brilliant.Don't let the negative reviews put you off, the latest firmware has resolved most of the issues.

Easy to set up. HOWEVER - any time the firmware updates I have to reinstall it from scratch as the 3 discs won’t communicate with each other. I also have an issue that the main disc connected to my router is basically inaccessible as my main network. To explain I have renamed the network and password to that of my BT router so I don’t have to change all the network names and passwords on all my devices. As recommended I then switch off the Wifi channels on my BT router, the 2 satellite discs are fine but the main disc won’t play ball and I can’t connect to it as it thinks the password is the default that came with the device. So basically I don’t have a full mesh! The only way around it for me is to create a guest network and use that. Just can’t get it to work as it should - and me with 38 years of working in IT. Even my ex network manager is puzzled. BT support says reinstall it from scratch, do that and the same happens. For what I paid its rubbish.

I was apprehensive about purchasing this product due to the mix of reviews, particularly regarding using this with a virgin media hub 3.I found this product relatively easy to set up, just plug in and connect the first disk to your router, install the app and it takes you through adding and setting up all the disks step by step.The app also helps you with disk placement, scanning the Wi-Fi strength from each disk location you choose, suggesting if you are too far/too close to another disk.I was previously offered a power line adapter from virgin to improve the signal strength in the attic (the virgin router’s Wi-Fi would not reach the attic at all). Power line kept cutting out at various points in the day which was a nightmare. BT’s whole home Wi-Fi mesh system fixed all of my problems. It is so much faster than powerline (I was getting around 280 mbps in the attic, which was amazing, the same speed as being next to my router three floors downstairs). Zero dropouts throughout the day, made working from home enjoyable again as I use video conferencing so dropouts are very frustrating.The mesh network is seamless as well, can even FaceTime and walk all over the house and my devices handoff from one node to the other with no disconnection. Far superior to Wi-Fi range extenders.Overal extremely impressed, I have even bought 2 additional disks to expand coverage even further.One small issue happened after two weeks of setting up the system (therefore one star deducted for this) I woke up to find all disks were red and not working. I called BT, they were very helpful and told me that as I was using a virgin hub 3, it needed the latest firmware update. This was easily done by turning on and off the router to trigger the update on the router.Everything has worked perfectly since this. Highly recommend, especially when working from home and/or gaming and a fast reliable Wi-Fi speed is needed across the whole house.