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M**K
Very useful book
My company bought ServiceNow, and I implement a piece of it. I have almost all books on ServiceNow and this one is the most useful. I regret I did not buy it two month ago when we started with ServiceNow. There are other comments about being dated. Yes, it is (it is from 2016) but still it is the best book on the market describing the different functions of ServiceNow.
S**M
Great Reference book!
A great addition to keep for when you get stuck and prefer a book over the docs site.
A**R
Good book for ServiceNow training
Well-planned book with great examples, true "learn by doing."
F**Z
Five Stars
Very good material. Easy to follow lessons. Great book for beginning and advanced Service Now.
M**X
Good reference material, but the lesson files are a little dated.
The Helsinki version is no longer supported by ServiceNow. While some good fundamentals are in this book, the lab materials are no longer useful. ServiceNow advances and upgrades quicker than writers can keep content relevant.
G**
Five Stars
Wow! walks you through step-by-step. My entire team has this book now.
A**R
Great book
Loved it. It is helping me at work
B**R
Five Stars
Exceptional reference guide. Well worth the cost.
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